IT department 2.0

IT department 2.0: How do they handle Cloud, Mobile, Social and other empowered technologies and business demands?

Forrester empowered IT agenda,

IT needs to adapt to a new ‘empowered’ era, where customers have more information available to them than ever before, and employees are bringing new technologies into the business first.

Diversity is generally bad for productivity. There has to be a constant evaluation of technology. IT has to be pragmatic about the trade-off between diversity and uniformity.

Accenture believes that a new type of IT department will evolve, to become the "IT department 2.0".

You're going to have business-oriented IT people able to deliver services within hours rather than years, and managing many services. The skills they learned in doing outsourcing will be very applicable to cloud service management.

-Cheers