•Unless
ITIL standardization is done, Automation becomes extremely difficult
•Best
way to get automation going is to off-shore - If it can be done at off-shore,
it can be automated!
•Segregating
work in L1-L2-L3 makes it easier to use
both Autonomics and Expert system
•Scale
is important to realize benefits of autonomics – like Private cloud
•Outsourcing
to largely Autonomic based service provider will increase by fortune 500
customers
•Large
service Providers will be the one who will use the Autonomics and Expert system
It is
easier for machines to understand and accumulate knowledge which is explicit
e.g. concept, process, procedure, principles etc. but difficult to understand
implicit knowledge like experience, insight or procedural knowledge
Next.... Cognitive Technology and Knowledge Representation (AI).
-Cheers
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